FAQ

From which countries I can get a generic medicine?

Many generic drugs are manufactured outside the USA and Canada like in India and the European Union.

Are these drugs safe?

Yes, they are safe especially due to the production of generic drugs is carried out according to strict European and international regulations and to the highest standards in terms of safety and quality.

How can I buy a drug with a prescription?

You can buy a prescribed drug online by sending a scanned copy of your prescription to our email ([email protected]).

What is a minimum expiry date of medicine that I can get?

The minimum expiry date of delivered medicine won’t be less than 6 months which is in accordance with our standards and working policy.

If you need medicine with a better or longer expiry date, you can specify this requirement by contacting our customer service.

How long I have to wait for my order to arrive?

The delivery time for receiving your medicine is approximately 10 to 14 days. Please, take into account that due to some technical circumstances the delivery time may take 30 days maximum.

One of the reason is that the delivery has to pass a custom control, which can be prolonged especially because of the large number of packages, customs protocols or changed flight schedules.

How can I track my order?

You can track the order if you have a tracking number provided by the logistic company. If you do not have a tracking number, it is still possible to track your order, but it also depends on the company.

You can always ask our Customer service for the name of the logistic service when placing the order.

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